FAQ's

Welcome to our (Quite Rightly!) Frequently Asked Questions

You claim to be an ethical marketplace, what exactly does that mean?

It means that we only work with UK-based Partners that meet our list of strict ethical criteria, and we only list products that fulfil at least one ethical goal.  We also run or take part in several initiatives ourselves to help make the world a better place. 

What are the criteria for Partners?

Our Partners must confirm that they meet ALL of the following criteria:

  • All employees treated fairly
  • All employees paid fairly
  • No unpaid internships
  • No discrimination whatsoever
  • Whistleblowers supported
  • Ethical supply chain assured
  • Demonstrate commitment to leave the world a better place than we found it

What are the criteria for Products?

Each Product must meet at least ONE criteria:

  • Carbon Neutral
  • Educational
  • Energy Efficient Production/Use
  • Fairtrade
  • No Single-Use Plastic
  • Organic
  • Recycled/Upcycled/Vintage/Handmade
  • Responsibly Sourced
  • Vegan/Vegetarian/Plant-Based

How are these claims assured?

Right now, we use Partner self-certification and remote spot-checks.  However, we are excited to announce that we are developing an independent Supply Chain Ethical Credentials Audit, in consultation with industry professionals.  As far as we know we are the very first Marketplace to be doing so. More info coming on this soon!

What initiatives are you involved in?

Many of our Partners are involved in initiatives such as planting trees, working with animal and environmental charities, and committing to an entire ethical and sustainable supply chain.  In addition to this, Dirty Hippies has carbon offset and tree planting goals, and also works with various mental health charities such as Mind.  We need to learn how to better protect both our Inner and Outer worlds.

What makes Dirty Hippies different?

For Partners:

- Multichannel.  Free inclusion in our iOS and Android apps, our Facebook shop, our Google Shopping channel (plus our main website of course!)

- Free Promotion.  Free social media announcements of each new partnership and one new product

- Manage Orders.  Seller portal to manage orders and payments

- Manage Products.  Seller portal to add and edit products

- Integrate.  Ability to integrate with certain seller platforms, automatically syncing products, inventory levels and orders

- Free Onboarding. No onboarding fees

- Free Membership. No monthly memberships

- Free Listings.  No item listing fees

- Fair Pricing.  Just 9% sales commission per item sold + 4% payment gateway fee

For Customers:

- Get Rewarded.  Loyalty points with every purchase, can be traded for discounts on future purchases.  Plus store credit for every referral (for both referrer and referee)

- Find Goods Easily.  Simple to find ethical goods, with ability to browse and filter products by Category, Ethical Value, or Partner (Seller)

- Browse Quality Goods. Products are curated by Dirty Hippies, ensuring quality and a consistent experience

- Go Mobile. Dedicated iOS and Android apps make it even easier to shop on mobile 

- Support UK-based Sellers.  Easy to support UK-based sellers who have ethical values and sustainability initiatives

- Shop Ethically.  Have assurance that sellers and products meet their claimed ethical criteria (self-certified to begin with, independent audit programme being developed)

- Shop Confidently. A trustworthy platform built on Shopify (Trusted by Over 1,000,000 Stores, No.1 eCommerce platform for all businesses)

- Plant a Tree.  Customers can choose to check out with Shop Pay and help plant trees at no extra cost

- Support Mental Health.  When customers buy items in our Calm tab, Dirty Hippies makes a donation to Campaign Against Living Miserably (CALM) mental health charity

 

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